Resources
Frequently Asked Questions
FAQs
What does eGourmet Solutions do?
What does eGourmet Solutions do?
We specialize in the storage, packaging, and shipping of perishable products — frozen, refrigerated, and ambient — for brands that sell direct to consumers, through retail, or on platforms like Amazon and TikTok.
Who do you typically work with?
Who do you typically work with?
Emerging food and wellness brands who need a fulfillment partner that can adapt to their product. Whether you’re shipping 25 orders a week or 100,000, we build around your needs.
Can you integrate with Shopify?
Can you integrate with Shopify?
Yes, we can integrate with Shopify and any other shopping cart.
How fast can you reach my customers?
How fast can you reach my customers?
From our 5 strategically located facilities, we reach 78% of the U.S. population in one day and 100% in one to two days.
Do you have same-day shipping?
Do you have same-day shipping?
Yes, we offer same-day shipping with a cutoff time of 10am CST.
What is your food safety track record?
What is your food safety track record?
We have fulfilled over 100 million units across 100% owner-operated facilities with zero food safety incidents.
What makes eGourmet different from other fulfillment companies?
What makes eGourmet different from other fulfillment companies?
Four things most fulfillment companies can’t offer:
- 20 years of cold chain expertise: We’ve spent two decades solving the exact challenges your product faces.
- In-house materials: Boxes, insulated liners, refrigerant, and packaging supplies are all stocked and managed by us.
- FrostIQ™, our own proprietary technology: FrostIQ™ is entirely rule-based and uses AI and predictive analytics to optimize inventory demand planning, select the best carrier, optimize packaging for each individual order based on real-time temperatures, and route shipments based on transit time and cost.
Own facilities: We fully operate all of our warehouses, so you know exactly where your product is, how it’s being handled, and who is accountable.
How do I get started?
How do I get started?
Get a quote and we’ll take it from there.
What kinds of products do you handle?
What kinds of products do you handle?
All things perishable including meal kits, seafood, meats, pet food, medically tailored meals, supplements, life sciences, specialty foods and beverages.
What channels do you support?
What channels do you support?
Direct-to-consumer (DTC), B2B wholesale and retail distribution, Amazon FBA and Seller Fulfilled Prime, TikTok Shop, subscription programs, influencer kits, and omnichannel retailers like Walmart, Costco, and Williams Sonoma.
Can you test shipments and different packouts?
Can you test shipments and different packouts?
Yes, we can test your product and conduct testing in a heat chamber to simulate summer shipping conditions.
Do you handle kitting, bundling, and custom packaging?
Do you handle kitting, bundling, and custom packaging?
Yes, from simple relabeling to complex multi-SKU influencer kits and branded campaign builds.
How customized is the solution really?
How customized is the solution really?
Completely. FrostIQ™ evaluates every order individually — factoring in your product specs, the destination, current weather conditions, transit time, and cost — then selects the right packaging configuration and carrier automatically. No guesswork.
Can you help with marketing and building online shopping carts?
Can you help with marketing and building online shopping carts?
Yes, we offer full-service digital marketing from Shopify profiles to web design and SEO.
How quickly can we start shipping with you?
How quickly can we start shipping with you?
Our proven onboarding process takes about two weeks.
Fulfillment
End-to-end perishable fulfillment engineered for accuracy, scalability and flexibility.
